ChatGPT can be trained to detect and reply to typical customer complaints, such as problems with product quality, shipping delays, or billing errors. When a customer submits a complaint, ChatGPT can evaluate the message and offer a response that acknowledges the customer’s concerns and presents possible solutions to address the issue.
Salesforce integrates EinsteinGPT, a tool that helps sales teams draft personalized emails and responses based on CRM data. This automation improves customer interactions and streamlines communication processes, allowing sales teams to focus more on high-value tasks8 .