18. Personalized responses to customer queries

ChatGPT can be trained on customer data, such as:

• Past purchases
• Chat history
• Customer feedback

to create a personalized profile for each customer. When a customer sends a message, ChatGPT can use this profile to provide relevant responses tailored to the customer’s specific needs and preferences.

Real Life Example

Octopus Energy uses GPT-powered chatbots to handle 44% of customer inquiries. This automation has reduced the need for human intervention, effectively replacing the work of approximately 250 support staff. The system handles queries ranging from billing to account management​Octupus Energy. City A.M. Retrieved September 10, 2024⁷ .